HOW IT WORKS

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Purchasing a Customized Product

CHECK OUT:
1) Before submitting pictures and working with our design team, you must check out with your product(s)!

Use Design Laboratory
2) After checking out, you will receive an email with an access code to enter the Design Laboratory. In the design laboratory, you will submit images of your doggo and receiving mockups back in 24-48 hours.

Work With Our Design Team
3) When you work with our design team you will be able to give feedback and ask for redesigns to make sure you are happy with the final product.

Product Ships
4) Once the design is confirmed, we will get your hoodie to production and ship it in 5-10 days!
Request a Mockup First
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If you'd like to see what your Hoodie looks like before purchasing, you can request a mockup here.
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Gifting the Silly Dog Experience

If you'd like to gift silly dog, but don't have good pictures to use for this process, Purchasing a Silly Dog Gift Card is the perfect Answer.

After purchasing a gift card, we will provide a code to you or the recipient of the gift! It will give instant access to work with our design Team and create the perfect design!
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Return Policy

Returns + Exchanges

What is your return policy?
You may return any unworn, unwashed, or defective merchandise by mail. Returns made within 30 days of the delivered date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed credit that may be used on our store. Customers are responsible for covering all shipping costs on the return or exchanged items unless the item is defective.


How do I return an item?
Returns may be mailed to our return shipping address. The return shipping address can be seen on the original shipping label from the order. Customers are responsible for covering all shipping costs on the return or exchanged items unless the item is defective.

If you have any questions or concerns, please contact us before facilitating a return. We will mark your order for review and issue a refund once we receive the original merchandise and confirm that it is unworn and unwashed. Returns made after 30 days of the order shipment date will be refunded via an emailed credit that may be used on our store.


When will I get refunded for my return?
We will mark your order for review and issue a refund once we receive the original merchandise and confirm that it is unworn and unwashed. This may take 3-12 days after we receive your return. Returns made after 30 days of the order delivery date will be refunded via an emailed credit that may be used on our website.